Patients: Visits & What to Expect

Free 15 minute consultation

Dr. Van Dusen offers free 15 minute consultations to prospective patients.  If you are interested in meeting her and learning more about her approach before scheduling a full visit, you can start here.  Call the office at 360-306-8313 to schedule a free 15 minute consultation.

First visit

Your first visit will last between 1 and 1 ½ hours depending on complexity.  Dr. Van Dusen will take a thorough medical history as well as ask questions to gain an understanding of your lifestyle.  She will perform any necessary physical exams and possibly order labs or imaging if necessary.  You will leave with clear treatment guidelines and a plan for follow-up.

What to bring

  • Your completed new patient packet. See below under “New Patient Forms”.
  • Any pertinent medical records you have including recent lab or imaging reports. You can either bring these or have them sent.  Download the records request form below if needed.  Dr. Van Dusen typically likes to see lab and imaging reports from the past 3 years.  She usually does not need to see other doctors’ chart notes.

Return visits

Return visits last between 45 minutes and 1 hour.  These visits focus on assessing progress and modifying your treatment plan as necessary.  Acute visits and lab review appointments are generally shorter; 30 minutes or less.

Telemedicine Consultation

Dr. Van Dusen is available for scheduled visits by secure video conference and/or phone for return patients when necessary.  New patient visits are typically only offered in office.  Telemedicine visits require a signed consent form; see below.

Craniosacral visits

Craniosacral visits are scheduled for either 60 minutes or 90 minutes.  First time craniosacral patients are scheduled for 90 minutes.  Please wear comfortable clothing and be sure that you have a bit of time to relax and allow the therapy to sink in after your treatment.

New Patient Forms

Please fill out the following forms as appropriate and bring them with you to your first visit.  Double-sided is fine and saves paper!  It is helpful for us to have copies of recent records if you have been under the care of another provider.  You can download and use our records request form to have records sent by your provider.

Adult intake packet
Basic/Craniosacral intake packet
Pediatric intake packet (birth to 5)
Pediatric intake packet (6-12)
Teen intake packet
Records request
Text message agreement (optional; we typically send email appointment reminders, but we can send text appointment reminders in addition to, or in place of email reminders if you prefer).
Telemedicine consent form (for patients who’s visit will take place over phone or video).

Patient Portal

We are pleased to offer a patient portal through Patient Fusion.  This links to our electronic health record system.  Via the portal, current patients can view lab results, upcoming and past appointments, care plans, medication and diagnosis lists, and send and receive secure Hipaa compliant messages with Dr. Van Dusen.  Patients can also request to schedule, cancel, or re-schedule appointments via the portal.  If you are a first time patient, you will automatically be “invited” to the portal via email after your first visit.  Current patients who are not enrolled in the portal can call the office and ask to be invited any time.

Rates and Insurance

We do not bill insurance directly and do request payment for visits at the time of service. Dr. Van Dusen is considered an “out of network” provider for all insurance plans. We are happy to help you to navigate seeking reimbursement directly from your insurance company. Many companies have great benefits for services outside their network of providers. For those patients who do not have coverage, we try to keep our rates reasonable and we also work with local labs to keep those prices low too.

Please feel free to call our office with any pricing questions. Contact info.

We have provided these forms to help patients inquire about their out of network benefits, and to seek reimbursement directly from their insurance company:

Patient out of network insurance verification questions
Patient insurance submission form


We offer the following discounts:

  • Smart Trips Discount: Present a valid Smart Trips card and receive 10% off your office visit.
  • Craniosacral packages: We offer special packages for craniosacral therapy that result in a 15% discount when 4 visits are paid for up front (expires 1 yr from purchase date).


Payment is due in full at the time of service. We accept payment by cash, check, Visa, MasterCard, or Discover.

Cancellation Policy

If you need to change or cancel your appointment, please give us at least 48 hours notice. Appointments that are either missed or cancelled with less than 48 hours notice (excluding emergencies) will be charged a $50 fee. If a patient misses more than 1 appointment, we do charge for the full price of the scheduled visit.

Phone/e-mail Policy

Dr. Van Dusen is happy to answer questions regarding your current treatment plan over the phone or via the patient portal. Questions requiring more than 10 minutes or not related to your current treatment plan will be charged at the regular hourly rate. Contact info.

Privacy Policy

Use the following link to download a complimentary copy of our Hipaa notice/agreement if desired:

Privacy practices